Since January 2001, Cadence Group has provided web and information management services to an federal environmental health organization through a series of task orders. These orders have included participating in the design, development, coding, implementation, maintenance and evaluation of their websites. We analyze inquirers’ requests/requirements and monitor statistics using Omniture and Google Analytics. We perform searches from a wide spectrum of cross-discipline databases and web resources to find specific and current EH materials and references. We triage public inquiries for direct response or referral to appropriate programs and experts. Other responsibilities include design and development of electronic information resources; management of an environmental health listserv; and response to agency staff concerning information inquiries and reference questions either in person, over the telephone, or through written correspondence.

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