Cadence Group develops plans to manage the use of technology resources, methods, software development life cycles, data analysis, data release, and assessment of emerging and existing technology. Furthermore, we employ information and technology experts that efficiently implement approved changes and create applications to assist with future data collection, analyses and dissemination.

Cadence Group develops and gathers content for websites through diverse channels and with many resources. In addition to the Web Design and Development, and Web Maintenance, Compliance, and Search Engine Optimization (SEO) services, where we code, implement and evaluate websites, analyzing requests, monitoring statistics and managing SEO, Cadence Group develops communications strategies, web and print content, and performs searches from a spectrum of databases and web resources to find specific and current materials and references. Furthermore, we triage public inquiries for direct response or referral to appropriate programs and experts. Responses to public inquiries are balanced with requests from agency staff; both are responded to swiftly and accurately.

Cadence Group has developed and leveraged a knowledge management application to track speakers and requests for speakers for multiple clients. Alongside this tool, Cadence Group has built a knowledge-base of available presentations that was updated to use ASP.Net and integrates with a publicly available web form to capture requests for speakers. This database facilitates and documents communication with the requestor and stores detailed statistical and graphic reports of activity. Furthermore, it expedites the fulfillment of speaker requests while providing keen insight to this valuable public service.

Cadence Group uses innovative processes and tools to help facilitate and expedite the Analysis of Alternatives and decision making process associated with evaluations without compromising the quality, independence, and transparency of the results. Our staff employs diverse approaches to achieve these goals, that include providing high level technical requirements for various options, conducting market surveys to compare similar implementations, analyzing the present and future costs, and providing cost/benefit analyses. Cadence Group’s analysis results have been used by multiple customers for similar projects, and adapted to assist with evaluation and comparison projects as well, providing increased efficiency and support for user adoption and overall program successes.

Cadence Group works with organizations to display their data using a variety of platforms, producing visualizations that present information in both intuitive and innovative ways. Our experience and expertise with data analysis and interpretation allows us to provide data visualization services tailored to the needs of clients in a wide variety of sectors. Cadence Group can design dashboards and interactive graphic visualizations for external data dissemination, research, and dashboards for project management, executive monitoring and strategic planning.

Cadence Group has supported training and technical assistance needs of our clients across a wide array of audiences including public health workers, healthcare practitioners, and the public. We understand that technical assistance comes in many different forms. With this in mind, at one or our client sites we designed and implemented a centralized, online Technical Assistance and Training Center that leveraged and tailored existing learning systems, collaborative work environments, and other technical capacities from over 26,000 existing courses rather than building new, expensive, and often duplicative infrastructure. In addition to providing access to resources, the solution also involved significant customer training and assistance, delivered via multiple modes including one-on-one sessions, webinars, and group presentations. This is just one of the many ways Cadence Group keeps up with the changing landscape of technical support and provides diverse, high-level support. Cadence Group has also done extensive work to create and maintain an e-Learning website for clinicians at a university’s School of Medicine, which provides live and online training. Between these contracts and many others, Cadence Group staff serve as administrators for live webinars, downloads the webinars and catalogs them into on-demand libraries, provides administrative support, maintains websites, ensures compliance, as well as anything necessary to keep up with the changing online environment.

Cadence Group has implemented Query Tracking and Knowledge Management solutions for multiple clients. We know that regardless of who provides the primary user support at the main helpdesk, a system is needed to track all queries, including the issues as they are routed/escalated to 2nd and 3rd tier subject matter experts. In addition, these solutions must enable the helpdesk to quickly locate experts and cleared answer-sources to more efficiently answer all queries. The technology solution and carefully documented procedure comprises a response system that quickens the process and shortens the learning curve for the organization.

Please see our Systems Design & Development Practice Page for information on Website Design and Development, Website Maintenance, Compliance, and Search Engine Optimization (SEO), as well as Project Management, Business Process Improvement, System Development Lifecycle, Methodology, and Software Evaluation.