Knowledge Management - KM Services

Cadence Group > Capabilities > Collaboration & Knowledge Management

Information and internal knowledge are key strategic assets for every organization. Therefore, companies must invest in their greatest asset—by developing and implementing world-class strategies for identifying, developing and applying the knowledge assets they own– a process known as knowledge management. With this foundation in place, employees will be able to learn, create new knowledge, and innovate faster than competitors.

Knowledge Management (KM) solutions facilitate decision-making processes and eliminate duplication of effort by improving information capture, organization and sharing. Our solutions range from high-level strategy development to categorizing and organizing information.

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What We Do

Defining Strategic Goals for Knowledge Management

First, Cadence Group’s KM consultants and information specialists work with your management team to develop a KM strategy based on strategic business goals and information objectives.

Business Process Re-engineering

Cadence Group analyzes the flow of information throughout your business – how you acquire, store, produce, disseminate and use information. We conduct an extensive evaluation and analysis of current organizational data and information; knowledge creation processes; data storage, retrieval, analysis, and utilization; management practices and processes; and technology assets across the organization and its subsidiaries. Then, we re-engineer business processes, helping you to leverage data analytics and visualization to maximize the efficiency of your operations and output and to incorporate the capture and sharing of best practices and information about projects, people and industries.

Taxonomy Developement and Organization

Our information professionals develop taxonomies, metadata and content acquisition and publishing procedures to organize and disseminate mission-critical information.

Communications and Training

Cadence Group promotes and builds the awareness of KM disciplines within your organization, and trains your employees to use new procedures that effectively capture, store, use and share information. As a result, employees share their knowledge across the organization by simply tagging and storing information on intranets, portals, or expert knowledge bases.

Software Evaluation

Cadence Group objectively consults on the selection of knowledge and information management products.

We do not sell these products. Instead, we offer you an unbiased approach to software evaluation, partnering with you to select the best technology available for your environment, and fully leveraging your current technology to constrain costs. Our consultants lead and/or facilitate the steps necessary to help your organization select the best product, with the greatest return on investment. As part of our software evaluation process, we:

Gather and Prioritize Business Requirements
Combine with Industry Standards/Requirements for software
Build a Request for Proposal (RFP)
Identify Key Vendors to Respond to RFP
Guide Qualitative and Quantitative for Evaluation and Selection
Oversee the Implementation, Rollout, and Training

Benefits to building a foundation

There are several benefits to investing in change and knowledge management:

Sharing best practices and “re-using” information means individuals are not starting from ground zero.
Improving response time to both internal and external customers
Enabling innovative processes via collaboration

Examples

We consulted with a large human services sector non-profit to help them assess their library and information management practices and build a vision that would reinvent their organization as a premier provider of knowledge products and services.

To achieve its collaboration and compliance goals, a federally funded corporation engaged Cadence Group to assess the state of their information management processes, recommend best practices, and develop a SharePoint Governance Plan and legacy migration strategy.

At a Fortune 500 telecommunications company Cadence Group developed strategic plans and managed the technology solution, communications, training, and day-to-day operations for the knowledge resource center.

Success Stories

Web & Social Media Analytics

Data Analytics, Visualization, and Dissemination

Technical Advisory Services in Health Informatics

RIM Program Support for a Large Insurance Company

Instituting an Organization Taxonomy for a Federal Agency

RIM Program Support: Tools and Training for Benefit Corp

White Paper

Cadence Group writes and curates a collection of white papers on best practices, industry trends, and research results associated with our areas of Practice. We are also constantly updating the Blog & News library so check there to see what’s new. Register for our current featured white paper to learn more about how we are Envisioning a Future for Public Health Knowledge Management. Public health is currently in the unique position to become a leader in the field of Knowledge Management in the human service sector, simply by leveraging infrastructure that is already in place.

Resources

Collaboration & Knowledge Management Positions

Chief Knowledge Manager
Web Content Manager
SharePoint Administrator
Project Manager
Program Manager
Program Administration Specialist
Programmer/Analyst
Information Manager
Information Management Consultant
Information Specialist
Information Technician
Information Clerk
Indexer
Abstracter
Writer
Communications Specialist